Is Your Call Center Prepared for Unexpected Spikes in Call Volume? [Vlog]
Today is a great day at the call center. The message boards assure you that all...
Today is a great day at the call center. The message boards assure you that all...
So, you want to be a call center manager? Maybe you’ve worked in the customer service...
Right now, the only news story you’ll see about Twitter is speculation who will acquire the...
Are you ready to discover the latest technology and services to improve operations? We invite you...
Operating a successful contact center is rarely a simple undertaking. As any customer support manager knows,...
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
Picture it: Your customer service is being inundated with calls, emails, and messages through every channel...
We all know how demanding today’s consumers are. Nowhere is their patience shorter than when dealing...
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