Common Qualities of the Top 2% of Call Centers
The tides have changed in the call center world, due to the enormous power customers now...
The tides have changed in the call center world, due to the enormous power customers now...
Customer service has quickly become one of the most important differentiators among businesses today. The majority...
We’re excited to attend IQPC’s fourth annual Customer Experience Summit in Biscayne Bay, Miami, on May...
Recent budget cuts have left the IRS with 5,000 fewer employees than last year, forcing taxpayers...
The customer is king, influencing the actions of even the largest corporations when it comes to...
The telephone is the most popular method for customer support. According to Forrester Research, 69% of...
We are excited to have just released a case study of a major Australian mobile carrier....
This post is based on a question that was recently posted on Quora titled "Does Google...
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