How to Efficiently Manage Service Levels with the Right Technology [Webinar]
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
'Service level' measures the accessibility of a company to their customers, and that company's ability to...
Live Unboring. It's an IKEA slogan. It's also IKEA's raison d'être. At a healthy 75 years'...
Welcome to January, a time that kick-starts a new year and inspires us to improve, grow,...
We did it! We made it to the last blog post of 2018. 135 blog posts....
2018 has been a pivotal year for customer experience (CX). Industry-wide, there is now a deeper...
Looking for The Top 10 Worst Companies to Call in 2019? Read it here. HOLD EVERYTHING:...
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...
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