How to Make Your Agents Feel Like They’re on Summer Vacation
Just like me, you probably remember dozens of random 1-800 phone conversations with Johns, Jacobs, or...
Just like me, you probably remember dozens of random 1-800 phone conversations with Johns, Jacobs, or...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
Stop me if you’ve heard this one: What a world we live in. Speaking as a...
If you’re like me, you love to lose yourself in a good story. Whether they’re long...
*Phew* Can we sit down for a brief moment? We’re a little tired these days, fatigue...
Is your immediate response, yes? Well, think again. Research has shown that many contact centers are...
As the weather warms up in the West and many take off for their summer holidays,...
Your customer is your brand. Whether your client-facing business is a long-standing institution or the brand...
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