Category: Mobile

Ever since the retail industry has gotten a digital facelift, only a handful of brands have...

What do you do when you unveil a new smartphone or app that’s not quite ready...

Text-based communication plays a growing role in customer service. There are several big questions around how...

Here’s what we know: In the call center industry, it feels as though there is a...

Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...

Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...

  Tweet. As early as the 19th century, “tweet” was a charming term in the English...

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...