Brand Spotlight: How Amazon Won Us All Over
Ever since the retail industry has gotten a digital facelift, only a handful of brands have...
Category: Mobile
#CS Lessons: Samsung Sinks, then Swims, with its Customer Service Strategy
What do you do when you unveil a new smartphone or app that’s not quite ready...
Amid Messaging Channel Jungle, SMS Stands Alone
Text-based communication plays a growing role in customer service. There are several big questions around how...
#Trending: Call Centers Are Addicted to Call-Backs
Here’s what we know: In the call center industry, it feels as though there is a...
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[Slideshare] Messaging vs Chat vs Texting: Battle for the Future of Customer Service
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
The Undead: AI Can’t Die Because its Definition Keeps Changing
Every tech trend has a natural lifespan. It starts on the fringes, builds momentum with early...
How to Use Social Media to Support Your Customers
Tweet. As early as the 19th century, “tweet” was a charming term in the English...
How Will Customer Support Change in the Future?
Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and...