6 Simple Tips for Social Media Customer Service Success
These days, the odds are pretty high that a business will have a presence on social...
Category: Social Media
2020 Vision: What Customer Service Looked Like in 2019
Good customer service can be hard to find. Conversely, bad customer service is easy to spot...
Who are you #OnHoldWith? The Top On-Hold Offenders in the Retail Industry
Build a deck. Outfit a room. Fill a prescription. Get a birthday card. Purchase a television....
How Call Centers Can Manage a Brand Crisis
Think a crisis will never happen to your brand? Think again. 2018 proved that reputation-damaging blunders...
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Happy Holidays: Fonolo Reads Mean Tweets [Video]
We did it! We made it to the last blog post of 2018. 135 blog posts....
Inspiring Customer Service Advice in Less than 280 Characters
As we transition into autumn, it's easy for us in customer service to lose the steam,...
How to Create Brand Evangelists and Reap the Rewards
Most marketing decisions today are driven by data. With CRMs, social analytics, Google analytics and e-commerce...
Effective Customer Service Strategies from the World’s Biggest Brands
The rise of digital commerce and the growth of social media have given consumers powerful tools...