Remove the Hold Time. ‘Nuff Said.
Businesses lose customers every day by putting them on hold. They hang up. They go elsewhere....
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Businesses lose customers every day by putting them on hold. They hang up. They go elsewhere....
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
For call centers, Key Performance Indicators (KPI) matter more than ever. Why? Because the call center...
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
Across the board, consumers continue to be dissatisfied with contact centers. Take for example, the recent...
It's hard to deliver a great experience to callers after they've been put on hold. Most...
If you oversee a contact center, you have plenty on your plate: new agents need training,...
Measuring and improving call center metrics can be a pain point for executives. Your call center operates...
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