How to Prepare Your Utilities Call Center for Seasonal Call Spikes
It’s no secret that once upon a time, utility companies could get away with less than...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More It’s no secret that once upon a time, utility companies could get away with less than...
Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...
Core tenets of customer service are timeless: For example, “know your customer” is still as important...
Customer service has always been the linchpin that determined success or failure in the hotel industry....
Often, we use terminology and abbreviations that we become accustomed to in our everyday lives, especially...
Text or talk? Voice conversations are still critical, but data shows that the former is becoming...
Ah, the great outdoors. In Canada, we are blessed with an abundance of wildlife, majestic mountains,...
Good training teaches employees in the customer service realm how to handle complex customer issues in...
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