Fonolo’s Platform Gets a Facelift
Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched...
It’s been a big year for Avaya, probably the most important 12-month period in the company’s...
Last week, Fonolo hosted an insightful live discussion on the three main forms of text-based communication...
Looking for the latest contact center trends? We've updated this report for the new decade! Read...
Some quick history: 10 years ago, I attended a conference called Emerging Communications (eComm). It was...
Good customer service is crucial to the success of any business. It also happens to be...
Consumers love to communicate with each other over text channels and, according to recent studies, they are eager to...
A number of call center companies reported earnings in the last few weeks, so it’s time...
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