The Secret Sauce for Increasing Customer Happiness [White Paper]
If you run a call center, change is familiar. The functionality and technology is more advanced...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More If you run a call center, change is familiar. The functionality and technology is more advanced...
In the best of all possible worlds, a call center is a healthy hub of open...
A surefire way to fall out of favor with a customer is to leave them on...
It’s earnings time. We’ve been following publically-traded companies for whom the cloud call center is a...
In any industry, sport, or even a good game of poker, success hinges upon a...
Everyone knows how important it is to monitor metrics, but do you know how to pick...
It’s happening: We’re collectively witnessing a “Frankenstein moment” on social media, and within the Internet in...
A live human conversation is a powerful thing. Despite all the innovation in the world of...
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