50 Quick Tips for Improving the Customer Experience
Your customer is your brand. Whether your client-facing business is a long-standing institution or the brand...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Your customer is your brand. Whether your client-facing business is a long-standing institution or the brand...
2018 is game time. It’s time to look at your customers as teammates rather than...
Every call center faces the problem of unpredictable spikes in call volume. Sometimes the causes are...
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
For those with even one foot in the digital doorway, chances are you may have heard...
Last week, Fonolo hosted an insightful live discussion on the top call center metrics you need...
“I feel the need, the need for speed!” In Top Gun, the 1986 classic, Pete “Maverick”...
If you’re deeply invested in the customer service industry, you already know this one fact: June...
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