A Guide to Average Speed of Answer (ASA) in the Call Center
Running an effective call center is all about resolving customer issues in a timely fashion. One...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Running an effective call center is all about resolving customer issues in a timely fashion. One...
The concept of a “North Star” metric has become a fashionable discussion among start-up culture. The...
Monday: It’s the start of a new week and everyone is back to reality, trying to...
How long is too long? Standards like 80/20 for the call center industry help to guide...
One of the most critical tasks of a contact center manager is prioritizing the metrics that...
Can your business afford to put callers on hold? If you're not sure, consider these 3...
This blog usually covers matters relating to call center technology or customer service. Today's post is...
I'm pleased to share with you a new Customer Success Story for today's video break. The...