For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut costs and create efficiencies. This is especially true in the call center space where the term “BPO” is often used interchangeably with “outsourced call center”. In the last few years, the call center outsourcing industry has seen revenues crossing $140 billion. This growth is expected to continue, with Cushman Wakefield predicting 6% yearly growth up to 2020.
At the same time, other major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. A natural question that emerges from this scenario is: What will the BPO of the future look like?
Many organizations now 
You’re ready to outsource your call center, but not sure where to start. It’s a tale as old as time. Developing a concise strategy for exporting your customer service center can be a daunting challenge, but not impossible. It’s important to be thorough in your planning and not to be disheartened if you’ve started and stopped the process one too many times already. The truth is: No two call centers are the same, but when deciding on a BPO, they can follow the same essential steps. Here we uncover the key steps towards building a strong BPO strategy so that you can get your call center up and running in no time.
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to reduce costs and run more efficiently. This is especially true in the call center space. In fact, the term “BPO” is often used interchangeably with “outsourced call center”. A 
The global market for Business Process Outsourcing (BPO) will reach over $262 Billion in the next 5 years, so it’s important to recognize what’s propelling this industry forward. Outsourcing has always been touted as a cost-effective alternative for call centers, but advances in automation, big data, and cloud services, has made it even more appealing. Unless a call center can afford to acquire all of these resources, or create them in-house, BPOs offer a tremendous opportunity to harness their benefits without wasting precious time and money. However, as the industry adjusts to these technologies, the opportunity for error grows as well.![[Video] 3 Takeaways from Our Google Hangout on BPO Automation](https://fonolo.com/wp-content/uploads/2016/05/Video-4-Takeaways-from-Our-Google-Hangout-on-Chatbots.jpg "[Video] 3 Takeaways from Our Google Hangout on BPO Automation")
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation. This fabulous panel of BPO experts discussed the growing demand for automation and the new role of humans on the front line. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.
Mark your calendars! 
So, your customer base is constantly growing but your call center is at max capacity. You’re now looking for an affordable solution to begin ramping up customer support. Your next logical step is to contract a third party provider, otherwise known as a BPO (Business Process Outsourcing). BPOs can provide tremendous benefits to your business, such as cost savings, and better quality and efficiency. But don’t get too ahead of yourself. Although this option could be the answer to all your problems, it could also be the biggest headache you’ve ever had, if not researched properly. It’s important to note that not every BPO is created equally, and there are certain factors to keep in mind when picking the right one for your business.![[Google Hangout] BPO Automation: Where Do Humans Fit In?](https://fonolo.com/wp-content/uploads/2017/02/Google-Hangout-BPO-Automation-Where-Do-Humans-Fit-In.jpg "[Google Hangout] BPO Automation: Where Do Humans Fit In?")
