Active Listening for Contact Center Agents
Call centers are at the heart of modern customer service and that makes active listening an...
Tag: call-center-agent
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
3 Ways Internal Call-Backs Support Your Employees
Call-backs are a game-changer for contact centers dealing with an influx of inbound calls. But did...
7 Step Action Plan for Call Center Development
Call center leaders have their work cut out for them. From training new recruits to briefing...
10 Techniques to Motivate Call Center Agents
Looking to motivate your call center team? There are some dos and don'ts -- explore our...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
4 Key Contributors to Call Center Absenteeism and How to Address Them
To fully grasp where your call center stands in terms of attendance, you'll need to understand...
How to Keep Call Center Absenteeism Under Control
Is absenteeism impacting your call center operation? Learn the best tactics for keeping absence rate under...
Calculating Absenteeism in the Call Center
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...