7 Step Action Plan for Call Center Development
Call center leaders have their work cut out for them. From training new recruits to briefing...
Tag: call-center-agent
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10 Techniques to Motivate Call Center Agents
Looking to motivate your call center team? There are some dos and don'ts -- explore our...
4 Key Contributors to Call Center Absenteeism and How to Address Them
To fully grasp where your call center stands in terms of attendance, you'll need to understand...
How to Keep Call Center Absenteeism Under Control
Is absenteeism impacting your call center operation? Learn the best tactics for keeping absence rate under...
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Calculating Absenteeism in the Call Center
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...
How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...