9 Effective Ways to Handle Call Spikes in a Crisis
At the risk of blowing our own trumpet, we've been hammering on about the necessity of...
At the risk of blowing our own trumpet, we've been hammering on about the necessity of...
We are living in a strange time. Almost every aspect of our lives has changed since...
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
Every call center faces the problem of unpredictable spikes in call volume. Sometimes the causes are...
The call center experience is under great scrutiny from today’s consumers. There are many ways to...
In a perfect world, your contact center would never put callers on hold. If hold time...
Consumers today are more demanding than ever, especially when it comes to the call center experience....