9 Effective Ways to Handle Call Spikes in a Crisis
At the risk of blowing our own trumpet, we've been hammering on about the necessity of...
Tag: call-volume-spikes
How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our lives has changed since...
Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
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How to Successfully Handle Call Volume During Peak Times Webinar
Every call center faces the problem of unpredictable spikes in call volume. Sometimes the causes are...
When Adding Call-Backs to Your Call Center, Beware The “Free” Option
The call center experience is under great scrutiny from today’s consumers. There are many ways to...
The ROI of Call-Backs for Your Call Center [eBook]
In a perfect world, your contact center would never put callers on hold. If hold time...
Why We Love Call-Backs (And You Should, Too!)
Consumers today are more demanding than ever, especially when it comes to the call center experience....