How Chatbots Can Support Your Live Chat Customer Service Strategy
People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
People often hear the word ‘bots’ and immediately think about some dystopian science fiction flick they’ve...
You've probably already noticed: There is a major shift towards messaging in the customer service game....
Containment rate is a well-established performance metric in the customer service world, but not as well-known...
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
“We are in the Era of the Customer,” says Shep Hyken. We are indeed. It’s a...
Apple's new Business Chat could have a huge impact on customer service by changing the balance...
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
Every year we read about what promises to be the hottest contact center trends. This list...