A Customer Support Nightmare from our Pals at PayPal
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
To be successful in customer service, it helps to understand motivations. Consider the perspectives of: The...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
If you're not familiar with virtual queuing, it's the smart way to interact with your customers....
The desire to please customers continues to rank as a top priority for service organizations. Poor...
We're all well aware of the major hurdle retailers face: understanding consumer buying habits. Spending habits...
Why do people hate call centers so much? Usually, for reasons we can all relate to:...
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