Top 5 Call Center Infographics that Captured 2014
Adapting to changes in the call center industry has become an annual requirement (this is especially...
Tag: multi-channel
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3 New Secrets to Outstanding Customer Service
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
Top 4 Takeaways: The Future of Call Center Metrics
Last week, Fonolo hosted a Google Hangout to discuss the future of call center metrics. This...
How to Creatively Use Multi-Channel Call-Backs
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
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3 Ways to Maintain Customer Relationships Across Channels
The future of multi-channel customer service is ever-growing. According to CCIQ, 88% of companies have adopted multi-channel...
How to Create One Customer Voice Across All Channels
It's clear that it's a multi-channel world for contact centers with 77% of consumers using more...
[Video] 3 Takeaways from Our Last Google Hangout About Multi-Channel Customer Service
Last week, Fonolo hosted yet another insightful Google Hangout, discussing top questions about multi-channel customer service....
5 Multichannel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy, but it is expected....