The Secret Behind Twitter’s Customer Service Superpower
The burning questions for the customer service industry today are which channels of communication are currently...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The burning questions for the customer service industry today are which channels of communication are currently...
Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....
For decades, the phone call was the dominant choice for getting customer service from a company...
The bar for customer service has never been higher. In fact, today’s consumers are so demanding...
One of the stats we often lead with is from Forrester, who notes that "75% of...
In a modern multi-channel contact center agents should have the ability to handle several customer interactions...
Last week, the Fonolo team attended Frost and Sullivan’s Customer Contact conference and I had the...
If you're not entirely sure what "omni-channel" means, you're not alone. Omni-channel effectively extends the concept...