Is there #VoiceShrinkage in the Contact Center?
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...
Tag: multi-channel
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The Secret Behind Twitter’s Customer Service Superpower
The burning questions for the customer service industry today are which channels of communication are currently...
[Webinar] Chat vs. Messaging: A Customer Service Battle
Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....
5 Ways the Phone Call’s Role is Changing in Customer Service
For decades, the phone call was the dominant choice for getting customer service from a company...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Common Pitfalls in Deploying a Call-Back Solution
The bar for customer service has never been higher. In fact, today’s consumers are so demanding...
Fonolo Partners with Aspect on Multi-Channel Call-Backs
One of the stats we often lead with is from Forrester, who notes that "75% of...
Reduction of Abandonment in Multi-Channel Environments
In a modern multi-channel contact center agents should have the ability to handle several customer interactions...
The Multi-Channel Challenge is Accelerating
Last week, the Fonolo team attended Frost and Sullivan’s Customer Contact conference and I had the...