5 Multichannel Statistics You Can’t Ignore
Delivering high quality customer service over multiple channels may not be easy, but it is expected....
Tag: multi-channel
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Why Omnichannel and Multichannel Will Mean the Same Thing
For many years, the contact center industry has been using the term "multi-channel" to describe the...
Live Discussion: Top 3 Questions About Multi-Channel Customer Service
As a professional in the customer service, customer experience or call center space you can no...
The Contact Center’s Future – Forrester vs. Gartner
When it comes to the contact center and customer service space, two analyst firms dominate the...
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Need to Lower Abandonment Rate in your Call Center?
When it comes to customer service, consumer expectations have never been higher. At the call center,...
Top 5 Customer Service Infographics for 2014
Want some compelling reasons to invest more in your customer service efforts? How about some great...
For Contact Centers, Multi-Channel is the New Normal
In a few years, the term "multi-channel" will be a relic. Why? Because there will be...
3 Mega-Trends Defining the Contact Center’s Future
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...