Why Omnichannel and Multichannel Will Mean the Same Thing
For many years, the contact center industry has been using the term "multi-channel" to describe the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
For many years, the contact center industry has been using the term "multi-channel" to describe the...
As a professional in the customer service, customer experience or call center space you can no...
When it comes to the contact center and customer service space, two analyst firms dominate the...
When it comes to customer service, consumer expectations have never been higher. At the call center,...
Want some compelling reasons to invest more in your customer service efforts? How about some great...
In a few years, the term "multi-channel" will be a relic. Why? Because there will be...
I just returned from Frost & Sullivan's Contact Center Executive MindXchange, where I had the pleasure...
As companies embrace multi-channel service options, it's clear that chat is here to stay. Chat allows...