[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
Picture it: Your customer service is being inundated with calls, emails, and messages through every channel...
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
With organizations focusing on the customer experience as a key differentiator, it’s critical that they pay...
The multi-channel customer experience has raised a number of questions about how call centers should effectively...
Outside of traditional live agent conversations, there are many different channels customers can use to get...
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...