[Webinar] 4 Ways to Turn Your Call Center into an Omni-Channel Workhorse
Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...
Tag: multi-channel
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
[Whitepaper] The New Customer Service Lexicon
It’s amazing to observe the rapid changes in the customer service space – the introduction of...
How to Prevent a CX Disaster in 5 Minutes [Infographic]
Picture it: Your customer service is being inundated with calls, emails, and messages through every channel...
[Video] 4 Takeaways from Our Google Hangout on the Voice Channel
Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...
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The Bizarre Truth Behind the Voice Channel
With organizations focusing on the customer experience as a key differentiator, it’s critical that they pay...
4 Risks of Not Tracking the Customer Journey
The multi-channel customer experience has raised a number of questions about how call centers should effectively...
Is the Voice Channel Still Relevant to Contact Centers?
Outside of traditional live agent conversations, there are many different channels customers can use to get...
Is there #VoiceShrinkage in the Contact Center?
Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...