Tag: multi-channel

Having an omnichannel contact center is becoming increasingly important as channel options are diversifying and consumers...

It’s amazing to observe the rapid changes in the customer service space – the introduction of...

Picture it: Your customer service is being inundated with calls, emails, and messages through every channel...

Last week, Fonolo hosted yet another insightful Google Hangout discussing the voice channel as a relevant...

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With organizations focusing on the customer experience as a key differentiator, it’s critical that they pay...

The multi-channel customer experience has raised a number of questions about how call centers should effectively...

Outside of traditional live agent conversations, there are many different channels customers can use to get...

Here’s a simple question: Are contact centers handling more or fewer calls compared to one year...