Who are you #OnHoldWith? The Top On-Hold Offenders in the Airline Industry
As the weather warms up in the West and many take off...
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3 Takeaways from Our Discussion on Crisis Management for Customer Service
Last week, Fonolo hosted an insightful live discussion on how to handle...
How to Deliver Great Customer Service in a Crisis [Live Discussion]
On any given day, contact centers run the risk of experiencing a...
Top 10 Angry Tweets from Customers Waiting On Hold
Onholdwith.com is a community-driven platform that aims to end hold time for...
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Countdown: The 25 Worst Hold Time Offenders of 2016
Looking for 2019's Worst Hold Time Offenders? See the Top 10 here...
Who Are You #OnHoldWith? Top Twitter Complaints this Month
It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...
How to Protect Your Brand from Angry Tweeters [OHW Offenders]
According to Twitter, in the past two years the number of Tweets...
Video: Top 5 Worst Hold-Time Offenders for 2015
We’re kicking off our vlog series with a holiday wrap-up featuring the...