Customer Service Blog

Who are you #OnHoldWith? The Top On-Hold Offenders in the Airline Industry

As the weather warms up in the West and many take off...

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Call Center5 MIN READ

3 Takeaways from Our Live Discussion on Crisis Management for Customer Service [Video]

Last week, Fonolo hosted an insightful live discussion on how to handle...

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Call Center2 MIN READ

6 Things to Do When You’re Put on Hold

If you’re reading this, there’s a good chance you’ve been placed on...

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Call Center3 MIN READ

How to Deliver Great Customer Service in a Crisis [Live Discussion]

On any given day, contact centers run the risk of experiencing a...

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Call Center2 MIN READ

Top 10 Angry Tweets from Customers Waiting On Hold

Onholdwith.com is a community-driven platform that aims to end hold time for...

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Call Center2 MIN READ

Countdown: The 25 Worst Hold Time Offenders of 2016

Looking for 2019's Worst Hold Time Offenders? See the Top 10 here...

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Call Center3 MIN READ

Who Are You #OnHoldWith? Top Twitter Complaints this Month [Infographic]

It’s time for a mid-summer’s round up of the worst onholdwith.com offenders...

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Call Center1 MIN READ

How to Protect Your Brand from Angry Tweeters [OHW Offenders]

According to Twitter, in the past two years the number of Tweets...

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Call Center4 MIN READ