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This year’s Enterprise Connect conference was a whirlwind of sessions, demos and...

Another great Enterprise Connect conference has come to a close and, as...

Over the past year, there has been growing attention paid to the...

On Thursday, Avaya held a major analyst event (called "Avaya Engages") to...

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Today I want to spell out some big challenges ahead for WebRTC...

As technology for customer service advances, more and more channels of communication...

Last week, Fonolo hosted a Google Hangout to discuss the future of...

What are some of the highest trending topics in the call center...