This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also an abundance of big reveals from major vendors including Cisco (re-launching its UC endeavor as “Spark”), Interactive Intelligence (announcing PureCloud Collaborate), Microsoft (unveiling Skype for Business) and Avaya (announcing a new call center partnership with Google).
I wrote up my top takeaways on trends related to call centers a couple weeks ago, you can read that here. Many industry analysts did the same and, now that the dust has settled, I’ve assembled the top posts here for easy reference. Continue reading