Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
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This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
Another great Enterprise Connect conference has come to a close and, as always, it was a...
Over the past year, there has been growing attention paid to the role SMS might play...
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to make several announcements and...
Today I want to spell out some big challenges ahead for WebRTC specific to the call...
As technology for customer service advances, more and more channels of communication are added to the...
Last week, Fonolo hosted a Google Hangout to discuss the future of the call center. This...
What are some of the highest trending topics in the call center world? Most involve customer...