Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Highlights from Enterprise Connect
Another great Enterprise Connect conference has come to a close and, as...
Contact Centers and SMS, a Love Story
Over the past year, there has been growing attention paid to the...
“Avaya Engages”, Analysts Weigh In
On Thursday, Avaya held a major analyst event (called "Avaya Engages") to...
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WebRTC and the Call Center: Challenges Ahead
Today I want to spell out some big challenges ahead for WebRTC...
Top Resources for Understanding WebRTC and Customer Service
As technology for customer service advances, more and more channels of communication...
Top 4 Takeaways from our Latest Google Hangout on the Future of the Call Center
Last week, Fonolo hosted a Google Hangout to discuss the future of...
Hangout with Blair Pleasant, Dan Miller, and More Today – 2 PM ET
What are some of the highest trending topics in the call center...