WhatsApp and Twitter: You Need to Pay Us to Use Our Platform for Customer Service
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
There are over 2 billion smartphones in use right now. And in developed countries, penetration is...
If you're involved in the customer service industry, by now you've heard a ton about Amazon's...
You may have already recognized the increasing need for customer service to go mobile – and...
As we recover from Black Friday and gear up for the holidays, retailers are left thinking...
Today's video talks about connecting a call center to a company's website and mobile app through...
Last week we published a list of top analysts covering the contact center space. Those folks...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
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