Hold Time is Killing Your Customer Experience
It's hard to deliver a great experience to callers after they've been put on hold. Most...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
It's hard to deliver a great experience to callers after they've been put on hold. Most...
When it comes to replacing hold-time with a call-back, we often talk about the perspective of...
Every business strives to do the best possible job acquiring and keeping customers. Doing those two...
Mark your calendars! ICMI's Contact Center Expo & Conference takes place May 6-9, 2014 in sunny San...
Last year we published a case study (ahem, "success story") about a credit union who used Fonolo's call-back solutions to...
Today's video talks about connecting a call center to a company's website and mobile app through...
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
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