Workforce Management Tips for Call Centers During the Holiday Season
With Black Friday and Cyber Monday nearly upon us, the vast majority of retail call centers...
With Black Friday and Cyber Monday nearly upon us, the vast majority of retail call centers...
Credit unions’ commitment to serving their members is reflected in their healthy growth: these financial institutions...
While today’s tech-savvy consumers are using more non-voice channels to connect with businesses, the act of...
Back in 2017, The Economist boldly declared that "The world's most valuable resource is no longer oil, but...
After the grounding of all Boeing 737 Max 8 aircraft, calls to Air Canada’s customer service...
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
Your airline has updated your flight details, shortening an already tight connection time. After being on...
People like shiny new things. The same cannot always be said about pesky new software updates...
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