How to Prevent a CX Disaster in 5 Minutes [Infographic]
Picture it: Your customer service is being inundated with calls, emails, and...
Your best source of customer service news, views, resources, and best practices
Picture it: Your customer service is being inundated with calls, emails, and...
The IVR (Interactive Voice Response) has been the bane of many customers’...
It’s a six-letter word that most doctors tell their patients to beware...
We live in the age of the customer and increasing expectations are...
It might seem like a simple job, but being successful in the...
The customer experience has transformed significantly over the last century. From 1900...
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
Newsflash: Only 1% of customers feel that their expectations of good customer service...