How to Prevent a CX Disaster in 5 Minutes [Infographic]
Picture it: Your customer service is being inundated with calls, emails, and...
Customer Service Blog
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4 Instances Where Your Customer Will Skip the IVR
The IVR (Interactive Voice Response) has been the bane of many customers’...
What You Don’t Know About the Call Center that Could Hurt You
It’s a six-letter word that most doctors tell their patients to beware...
5 Big Call Center Mistakes to Watch Out For [Infographic]
We live in the age of the customer and increasing expectations are...
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7 Things Your Boss Wants You to Know About Customer Service
It might seem like a simple job, but being successful in the...
What Will the Customer Experience Look Like in 50 Years?
The customer experience has transformed significantly over the last century. From 1900...
How to Avoid Pissing Customers Off on Support Calls
Recently, we saw a catastrophic customer service meltdown at Southwest Airlines, initiated...
Getting Customer Service Back on Track and Why it Matters
Newsflash: Only 1% of customers feel that their expectations of good customer service...