Excitement brewing over virtual queuing
Fonolo is best known for inventing "Deep Dialing" which eliminates the frustrations of navigating phone menus....
Fonolo is best known for inventing "Deep Dialing" which eliminates the frustrations of navigating phone menus....
One of the negative outcomes of phone menus (or IVR systems) is frequent misnavigation, which is...
Companies never publish their hold times. So how can you know how your company is doing...
One of the big trends in the world of the call center / contact center, is...
American Express released a terrific study last week called the Global Customer Service Barometer. The goal...
In Canada, estimates say that 30% of all wireless users will be on smartphones by the...
The use of speech recognition in phone menus is one of those advances in technology that...
Last month, two of Canada's 6 major banks have released iPhone apps: CIBC and BMO. I'm...
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