Will cloud-based call centers fix the experience problem?
One of the major trends in the world of contact centers is the move to a...
One of the major trends in the world of contact centers is the move to a...
I wrote on my blog recently about the prevalence today of multi-sited call centers. My guess...
We have believed for several years that the rise of the smart phone is driving the...
Google’s click-to-call ad program, which started only a year ago, is generating “millions of calls every...
Here is video of my 5 minute presentation at last week’s Enterprise Connect Conference. I was...
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...
I wrote a few months ago about a study which stated that nearly three-quarters of online...
As a follow up to my last post on virtual queuing, here is some coverage on...
Select the type of demo you'd like.