Twitter and Facebook are a real-time scoreboard for your CSat
The kids these days are demanding We all know that poor customer experience will send your...
The kids these days are demanding We all know that poor customer experience will send your...
As we’ve written here before, the mobile application is a huge opportunity for companies to improve...
Speech recognition can be awesome Speech recognition is a technology that can do amazing things. For...
Contact centers are increasingly moving to a fully hosted approach, aka “call center in the cloud”....
We certainly don’t envy the role of VP Customer Service these days. He or she has...
A recent study found that: ... at least once a week, 33% of active Twitter users...
Dislike for IVR systems is fairly universal. In my line of work, I hear many stories...
We all know that poor customer experience will send your customers packing. If your target demographic...
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