AI is Not Reducing Call Center Agent Employment
You know when you’re listening to a podcast interview and the guest says something and you...
You know when you’re listening to a podcast interview and the guest says something and you...
Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Seriously...
Last week, Facebook announced that WhatsApp could now be used as a customer service platform. We...
As part of keeping up with the industry, we follow publicly-traded companies for which the call...
Google made a major announcement at their “Cloud Next” event with the launch of Contact Center...
The headlines were cranked up to eleven: “Google’s Duplex AI could kill the call center.” --...
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
How will technology change customer service? A common answer to this question is, “Improvements in automation...
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