A Call-Back Solution Is a Great Insurance Policy! Find Out Why at Call Centre Week Canada
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...
Call Centre Week Canada will be taking place on April 28th and 29th in beautiful Toronto. I am...
These days, contact centers have more than enough to contend with. Corporate expectations are high, and...
There seems to be a growing interest in using SMS to improve the customer service experience....
Marketing departments may love it, but to my ears it has to be one of the...
It happened again. I was calling a service provider (a shipping company). First I heard "All...
You may have already recognized the increasing need for customer service to go mobile – and...
Even the best service providers experience periods of peak volume in their call center. When that...
Executives charged with overseeing a call center face a multitude of challenges. Many fast-changing trends continue to change...
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