The Future of the Call Center: A Live Conversation with Industry Experts
Striving for call center greatness seems simple enough - keep a constant outlook on the industry...
Striving for call center greatness seems simple enough - keep a constant outlook on the industry...
That's the cheeky tagline from our automated service that collects tweets from people who complain about...
This blog usually covers matters relating to call center technology or customer service. Today's post is...
We had a terrific webinar last week about call center trends for 2014. It's available for...
We often talk about customer service as if it's what really matters. The truth is, it's...
Many trends will dominate the call center industry in 2014, directly affecting business processes and the...
Call center agents are often the first point of contact for potential customers and a frequent...
Successful companies know that a focus on customer experience is essential to prosperity in the market....
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