We’ll Call You: Putting an End to On-Hold Misery
As we continue to gain momentum with new wins, we're equally proud of some of the...
As we continue to gain momentum with new wins, we're equally proud of some of the...
The battle for e-commerce market share will be won or lost on the mobile app. In...
Over the last few months, I’ve read countless articles related to call centers. All of which...
It’s no surprise that customers will ditch a company when their service is not up to...
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
What does the 2013 call center landscape look like? Many trends will dominate the call center...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
The call center is going through an exciting and speedy transformation, quite unprecedented in its long...
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