Webinar: 3 Ways Smartphones Will Change Call Centers Forever
The inevitable rise of the smartphone represents a tremendous opportunity for companies to improve the call...
The inevitable rise of the smartphone represents a tremendous opportunity for companies to improve the call...
Mobile e-commerce continues to grow at a remarkable pace, as confirmed by several reports that came...
There’s no stopping the power of telephony start-ups as we continue to celebrate the successes and...
I spend a lot of time researching and reading reports in the contact center industry to...
I think I’m experienced enough to post a blog about customer service. I’ve been a consumer...
The call center is one of the world's toughest work environments. Having to deal with angry...
Despite the telephone being the most popular channel for support, it also has the reputation for...
Voice biometrics is the process of identifying a user by analyzing the characteristics of his/her speech....
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