What Your Call Center and Groundhog Day Have in Common
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
Celebrated on February 2nd, Groundhog Day is when we wait in anticipation to see the groundhog...
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...
Which social channels do you turn to for customer support? Twitter? Facebook? Maybe even a direct...
Industry watchers have been on the edge of their collective seats over the last year, wondering...
Is your business stuck in the past? Too comfortable or resistant to change? For many leading...
The customer experience has grown to be one of the leading determinants of customer satisfaction in...
Waiting on hold for customer service is one of life's pet peeves, made worse if the...
As consumers become more empowered, organizations need to think about what it truly means to be...
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