8 Mega Customer Service Trends for 2016 [Whitepaper]
Ambitious companies that want to thrive in today’s marketplace must focus on delivering exceptional customer service....
Ambitious companies that want to thrive in today’s marketplace must focus on delivering exceptional customer service....
We are thrilled to announce the launch of Fonolo’s first annual Customer Experience Excellence Awards. This...
72% of customers who make a complaint on Twitter expect the company to respond within one...
Did you know it costs businesses 5 times more to acquire new customers than it does...
Is social customer service a critical part of your call center? If so, how do you...
Now is a great time to reflect upon how your call center has been performing, with...
We’re kicking off our vlog series with a holiday wrap-up featuring the worst hold-time offenders for...
Here’s the story of Fred Clause, the customer who just purchased a TV from your retail...
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