Are You on Hold With Comcast?
The good news is that if you are, you're in good company. According to onholdwith.com, over...
The good news is that if you are, you're in good company. According to onholdwith.com, over...
What does "customer experience" actually mean? Simply explained, it's the interaction between an organization and a...
Who do you hate calling the most? For me, it's a close race between an airline...
Who’s the most important person at your organization? If you answered “the CEO,” think again. It’s...
Companies in the financial sector place extremely high demands on their call center. The complicated and...
3It doesn't matter what kind of business you're in - improving the experience for your customers...
Last week wasn't one of PayPal's best and the proof is in onholdwith.com. An incredible spike...
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
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