Hold Time Weighing Heavily on Good Customer Service
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
What does the 2013 call center landscape look like? Many trends will dominate the call center...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
Customer service has never been as exciting or quickly changing as it is today. New technologies,...
We weren't sure how receptive everyone would be with regards to a December webinar. With the...
Whip your call center into shape! With 2012 coming to a close it's time to step back...
Who hasn’t been held hostage in the ‘on hold with’ black hole? We’ve all been stuck...
According to Contact Babel's 2011 US Decision Maker's Guide, a majority of call center operations are...
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