Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From Customer Service
Are You Prepared for Unpredicted Spikes in Call Volume? [Slideshare]
While today’s tech-savvy consumers are using more non-voice channels to connect with...
How To Provide Exceptional Customer Service Throughout The Holiday Season
It’s the most wonderful time of the year! For most retail companies,...
5 Tips For Providing Quality Customer Service Training
Great customer service starts with making great hires. But, that’s not where...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
5 Best Practices for Providing Excellent Customer Service on Social Media
If you were to check your company’s social media mentions right now,...
RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers...
Fonolo Investigates: How Retailers are Using Customer Data to Gain a Competitive Advantage
Back in 2017, The Economist boldly declared that "The world's most valuable resource is...
Are You Prepared for Unpredicted Spikes in Call Volume? [Webinar]
After the grounding of all Boeing 737 Max 8 aircraft, calls to...