9 Images Capturing Omni-Channel Customer Service
We had a great webinar last week on top trends in the contact center industry. (Here's...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More We had a great webinar last week on top trends in the contact center industry. (Here's...
Excellence in customer service can never be stressed enough. A company with outstanding service can increase...
If there's one thing most of us hate, it's waiting on hold. After all, who would...
Over the past year, there has been growing attention paid to the role SMS might play...
In light of today's webinar on the top 4 contact center trends for 2015, I wanted...
Books are one of the best ways to accelerate your knowledge of business in a nominal...
Read the 2021 contact center trends report here. Customer service has always been a competitive battleground...
We talk a lot about other companies, and about how their corporate culture plays a major...
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