Give Thanks: Make Your Call Center the Heart of Your Customer Journey
It's Thanksgiving today and to call center execs everywhere that means one thing: Black Friday, one...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More It's Thanksgiving today and to call center execs everywhere that means one thing: Black Friday, one...
Today I want to spell out some big challenges ahead for WebRTC specific to the call...
Last week, Fonolo hosted another insightful Google Hangout, discussing the top 4 call center trends for...
Have you ever experienced bad service? Imagine yourself at a new restaurant, your reservation gets bumped,...
Here at Fonolo, we spend our days helping companies eliminate hold time. To that extent, we...
Looking for the latest contact center trends? Read the 2021 contact center trends report. I’m really...
For many companies, hiring an external service provider to handle after-hours calls is a cost-effective way...
Let's start with some basic definitions: “SIP” (Session Initiated Protocol) is a signaling protocol designed for...
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