Online Roundtable: 4 Call Center Trends to Watch in 2015
As we approach the end of 2014, attention rapidly turns to next year’s plans. The call...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More As we approach the end of 2014, attention rapidly turns to next year’s plans. The call...
I had the pleasure of recording a podcast last week with Telecom Reseller. The interview was...
Life lessons are all around you if you just look for them. There are golden nuggets...
Contact center call-backs are an under-used and under-appreciated technology. The basic concept has been around for...
People often ask me what makes a call center experience "great". Much depends on the context,...
Fonolo is proud to be a part of the ICMI Contact Center Demo & Conference, November...
With today’s demanding consumers, it can be very difficult to maintain high customer satisfaction scores, especially...
With an estimated 1 billion Facebook users and 200 million Twitter users, it's no surprise that...
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