Video Break: Credit Union Replaces Hold-Time with a Call-Back
Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Mark Edelman talks about how his organization, 1st United Services Credit Union, uses Fonolo to replace...
Most organizations, regardless of size and sector, recognize that customer satisfaction is a priority. Effective call...
Did you know that the average person waits almost 43 days in their entire lifetime on...
To be successful in customer service, it helps to understand motivations. Consider the perspectives of: The...
When your customers have problems, who do they turn to? Your support agents, of course. They're...
As cloud-based services overtake more and more of enterprise IT, data security remains a concern that...
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
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