How Call-Backs Improve the Call Center Experience
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
I've written about the benefits of call-backs before – how they improve the customer experience while...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
Email, web self-service, chat, and other online channels now account for more than 30% of all...
Maybe you run an answering service, a small customer support function, or a 2,000 seat call...
If you are looking to attend Call Center Week and be amongst 1,200+ customer-centric leaders, now...
If you're not familiar with virtual queuing, it's the smart way to interact with your customers....
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