The hidden cost of misnavigation in your call center
What is misnavigation? A call is considered misnavigated if a caller connects to the wrong agent...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More What is misnavigation? A call is considered misnavigated if a caller connects to the wrong agent...
I am always keeping an eye out for data that helps bolster the case that improving...
Google’s click-to-call ad program, which started only a year ago, is generating “millions of calls every...
Here is video of my 5 minute presentation at last week’s Enterprise Connect Conference. I was...
Terrific news today: We are able to announce that Sirius Radio Canada is using Fonolo to...
Great news! The good folks at Enterprise Connect have included Fonolo in their Innovation Showcase. Press...
Fonolo will be attending the Enterprise Connect Conference in Orlando next week. If you are attending, please...
Waiting on hold is consistently one of the top complaints about phone-based customer service. One way...
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