Another study confirms the importance of high customer service
Improving customer experience yields a positive impact on your bottom line. That is a core part...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More Improving customer experience yields a positive impact on your bottom line. That is a core part...
Time Magazine took eBay to task last week for long hold times, and other matters, complaining...
I wrote a few months ago about a study which stated that nearly three-quarters of online...
As a follow up to my last post on virtual queuing, here is some coverage on...
A smart phone app has become a must-have in the financial world. (See our whitepaper “Fonolo...
Fonolo is best known for inventing "Deep Dialing" which eliminates the frustrations of navigating phone menus....
I’ve spent a lot of time working with customers on the business case for Fonolo deployments...
Canadian TV network BNN featured Fonolo on their show "The Pitch" last week. Fonolo CEO Shai...
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