Apple Business Chat: Strengths and Weaknesses
It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More It’s been a year since Apple announced “Business Chat”. The company staked out an audacious goal:...
It’s that special time of year. Put your hands together and give it up for the...
How will technology change customer service? A common answer to this question is, “Improvements in automation...
Full disclosure: I’ve been watching a lot of Star Trek: The Next Generation lately. And no,...
"IVR.” *Shudder* Even the mere mention of the acronym is enough to make one cringe. We’ve...
As the weather warms up in the West and many take off for their summer holidays,...
Most people don’t realize the impressive scale of the contact center industry. Collectively, we spent 190...
We’re here today to talk to you about *cringe* peak times. Peak times tend to be...
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