The Best Customer Service TED Talks, in Under 60 Minutes
The field of customer service is very close to my heart. As a young student I...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More The field of customer service is very close to my heart. As a young student I...
Rumors broke on Friday that Twilio will be launching its own call center product called “Flex”...
The relationship between contact centers and their customers can be a volatile one. Sometimes the experience...
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
We’re excited to share with you our most recent success story featuring The General Automobile Insurance...
Last week was a big one for Avaya as they held their first customer conference since...
There are a few things to keep in mind when building an A+ team of call...
It’s going to be a big year in the world of contact center and in customer...
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