The Importance of Motivational Pictures for CX Leaders
As a child, I hated going to the dentist. The idea of keeping my mouth open,...
With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting...
Read More As a child, I hated going to the dentist. The idea of keeping my mouth open,...
Are you the Yoda of your friends and family, full of realism and words of advice?...
The call center experience is under great scrutiny from today’s consumers. There are many ways to...
Three years ago Gartner reported that by 2018, more than 50% of organizations would implement significant...
Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations...
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of...
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th,...
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